IT Help Desk

• Responding to support queries from help desk ticketing system, phone and email.
• Installing and configuring computer hardware, software, systems, networks, printers and scanners
• Monitoring and maintaining computer systems and networks
• Responding in a timely manner to service issues and requests
• Providing technical support across the company (this may be in person or over the phone)
• Setting up accounts for new users
• Repairing and replacing equipment as necessary
• Testing new technology
• Offsite support of internal/external customer configurations and deployments as required.
• Escalation of support tickets
• Be involved with any special high value projects or initiatives the business undertakes

Job Requirements