IT Help Desk

Job Description

Responding to support queries from help desk ticketing system, phone and email.
Installing and configuring computer hardware, software, systems, networks, printers and scanners
Monitoring and maintaining computer systems and networks
Responding in a timely manner to service issues and requests
Providing technical support across the company (this may be in person or over the phone)
Setting up accounts for new users
Repairing and replacing equipment as necessary
Testing new technology
Offsite support of internal/external customer configurations and deployments as required.
Escalation of support tickets
Be involved with any special high value projects or initiatives the business undertakes